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Business Process Improvement
I provide effective consulting that focuses on business process reengineering and management process improvement. Projects include:
Improved data quality and processes to achieve a 60% improvement (from 5 days to 2 days), working with multiple stakeholders in a financial information company, to reduce month-end duration for accounting "book closing" and financial analysis with the application of Six Sigma/TQM principles and custom software.
Reduced processing time from days to less than 30 minutes and eliminated errors in an Excel-based reporting application that worked with a large data set. The application provided custom reports on individual, department, division, and corporate performance in multiple customer service metrics.
Integrated quantitative and qualitative analysis of a very large data set in Excel to develop conceptual recommendations to a public utility's senior management to address customer issues and improve customer satisfaction in the utility's call center.
Successfully completed a systems analysis project that required communicating accounting and financial methodology requirements to the software development team of a startup company focused on customer education in the financial sector.
Business process improvements in clinical health-care services to streamline reimbursements with the application of auditing methodology to evaluate and improve data and information flow. The business information was modeled into data requirements and then a database using Access, with analysis in Excel. The goal was to eliminate or minimize delays caused by cross-department "hand offs".